Frequently Asked Questions
Our FAQ page is your one-stop destination for answers to the most common questions about our premium protein supplement products. Whether you're a fitness enthusiast, an athlete, or someone on a journey to better health, we've got you covered with comprehensive and accurate information.
Delivery
How long will it take to receive my order?
Once your payment has been processed, we make it our priority to dispatch your order by the following business day. Expected delivery time is 3-7 working days after ordering and paying, although quite often it is sooner.
You will receive an email once your order is dispatched, allowing you to track delivery online (allow 24 hours for tracking information to become available).
How do I track my order?
Click the link in the email you received notifying the dispatch of your order. This will take you directly to the courier companies website and provide information on your tracking.
Do you ship to PO box addresses?
We currently ship to addresses within United States. Please note that we do not ship to P.O. Boxes or APO/FPO addresses.
What should I do if my order is taking longer than expected to arrive?
Please contact our Customer Experience team on (509) 350 2355 if you need further help so we can investigate further.
How will my order be shipped?
When ordering online, our system will automatically select the best shipping option depending on your location. Simply add your products to cart and on the checkout page, the shipping options will appear. If you have any concerns about the available shipping options, please contact Customer Experience at www.fuerza-elite.com/pages/contact
Do you ship internationally?
We currently ship to addresses within United States but we are working to include other countries shortly.
What time will my order be delivered?
You order will be delivered by a third party carrier. The courier companies website will provide regular updates on the estimated day of delivery, however no delivery time or window is available.
Returns
How do I return something to you?
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be unopened and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@fuerza-elite.com. Please note that returns will need to be sent to the following address: Fuerza Elite, 609 Caridad Court, Pasco WA 99301, United States
What is your Returns Policy?
Our return policy can be found by clicking this link.
Payments
How can I pay?
We accept the following payment methods:
- Visa and Mastercard
- Amex
- Discover
- Shop Pay
- Google Pay
- Apple Pay
Why has my payment been declined?
- Check the card details have been entered correctly, including the expiry date.
- Make sure you enter the security code correctly - that's the three digit number on the back of your card. Four digits if you are using Amex.
- Your card issuer may have declined the payment - as they don't tell us the reason for this, it's best to check with them.
- If you've tried all of the above, try paying with another card.
If you continue to experience problems, please contact customer experience on (509) 350 2355 and we'll happily assist to process your order over the phone.
When will I be charged?
When you process an order online or over the telephone, the payment will be processed immediately.
If you are placing a pre-order for an out of stock item, the payment will be processed at the time you place the order. The order will be held and then dispatched once the backordered item is in stock.
Orders
Can I cancel my order?
If you contact us as soon as possible, we may be able to intercept the order and cancel it before it is packed and dispatched. Please contact customer experience urgently on (509) 350 2355 to see whether this can be done.
Can I amend my order?
If you contact us as soon as possible, we may be able to intercept the order and cancel it before it is packed and dispatched. Please contact customer experience urgently on (509) 350 2355 to see whether this can be done.
What if my order is wrong or contains defective items?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please contact customer experience on (509) 350 2355.
What if an item is missing from my order?
Depending on the size and type of the products you have ordered, we may have sent separate parcels. You will be able to see the different packages on your tracking number provided to your email on dispatch.
If you only have one package and an item is missing, please contact customer experience on (509) 350 2355 with the order number and we will resolve the issue for you as quickly as we can.
Can I have my parcel redirected to a different address?
If an order has not already been dispatched, we may be able to change the delivery address. Urgently contact customer experience on (509) 350 2355 to see whether this can be done.
Can I use more than one discount code?
Only one discount/coupon code can be applied to an order and cannot be used in conjunction with any other offer, including sale items and reduced stock. We reserve the right to update or change this at any time.
Can I use more than one gift card?
Yes, you can stack more than one gift card by clicking the "+Add Discount Code or gift card" on the payment page.
Health
Are your protein powders suitable during pregnancy?
All Fuerza Elite products are made to the highest standard and use the best ingredients, however when it comes to consumption during pregnancy we always exercise a fair amount of caution with making recommendations. Due to the limited research in this field on the effects of various protein supplements during pregnancy and breastfeeding, we advise you to consult your Medical Doctor or Accredited Dietician before proceeding. We are 100% transparent in the nutritionals and ingredients of our products, so a simple print out should provide all necessary information for a second opinion.
Shopping
Do you offer wholesale prices?
Yes we do. If you're not already a wholesale partner follow this link to fill out our form.
Do you have an affiliate program?
Yes we do. If you're not already an affiliate partner follow this link to fill out our form.
Can I get a discount if I order in bulk?
Depending on the quantity you wish to order we could provide a one off bulk order price. Please call (509) 350 2355 or email us at contact@fuerza-elite.com if you wish to discuss this option
How do I know my credit card details will be safe when I order online?
Our website shop is totally secure so your details cannot be accessed by anyone but us. You can check if a site is secure, if on the page you are entering your card details, in the web address bar you see an 'S' after http. i.e. https://... Your credit card details are not stored and so each time you return to us, you will need to provide your credit card details again.
Account
I can't sign into my account
If you have forgotten your password, on the log in page, click Forgot My Password'. Enter your email address and a new password will be sent to you. We advise copying and pasting this password into the password field to avoid typing errors. Ensure you do not add any blank spaces.
Once you have logged in, you can change your password to a more suitable one. Alternatively, you can call Customer Experience for assistance.
How do I unsubscribe from your newsletter?
At the bottom of every email newsletter we send, there is a link to 'Unsubscribe'. Simply click this link to be removed from future mailings.
Can't find what you're looking for?
Send us an email to tell us what's on your mind and someone from our Customer Service team will get back to you as soon as possible.
Please email us at: contact@fuerza-elite.com